TOC Technician- Network Specialist in Springfield, VA at Unisys Federal Systems

Date Posted: 11/1/2019

Job Snapshot

Job Description

We are currently seeking a motivated, career and customer service oriented TOC Technician- Network Specialist to join our team in Springfield, VA to begin an exciting and challenging career with Unisys Federal Systems.

Key duties include:
Works on high visibility or mission critical aspects of a given program and performs all functional duties independently
Providing 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments.  Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion.
Compiles incident time lines, supports change activities, and records incidents in to the ITSM platform BMC Remedy.
Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents.
Populate Knowledge Management Database with known troubleshooting procedures. Develop “lessons learned” on all escalated incidents.
May supervise others.
Monitor all applications and systems in production, development, and test environments at all Data Centers.
Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community.
Escalate incidents in accordance with established client escalation procedures.
Identify and respond to potential problems or trends before failure or degradation occurs.  Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs. Develop and/or enhance processes to detect and prevent future incidents and allowing for quicker diagnosis and resolution if further incidents occur.



Requirements

The candidate will have experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program.  This role will be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms. This position supports evenings and weekends as needed.
8 years of experience and a B.S. degree.  Bachelor of Science (BS) can be substituted with an additional 4 years of related experience
3 years of experience supporting incident, problem, and change management activities for a large government agency
2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager
3 years of experience using incident management tools such as BMC Remedy
3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
3 years of experience with supporting one or more of the following Data Center technologies: Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
Able to clearly communicate verbally
US Citizenship
Full BI Prior to Start

About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#


Req ID = 2019-7134