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ITSM Solution Architect/SME in Reston, VA at Unisys Federal Systems

Date Posted: 8/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Reston, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We are currently seeking a motivated, career and customer oriented ITSM Solution Architect to join our team in Reston, VA to begin an exciting and challenging career with Unisys Federal Systems.

Duties and Responsibilities:
•Functions as a Subject Matter Expert in assessment, design, and implementation of ITSM framework technologies that position Unisys as a leader in End User Services for our Federal Clients.
•Perform assessment of curent customer ITSM capabilities
•Develops ITSM organizational and process framework to include a roadmap and timeline for implementation
•Perform market survey of ITSM tools, assess organizational best-fit, recommend tool suite to support proposed ITSM process framework.
•Research emerging innovative ITSM solutions. Leverages best-of-breed technology solutions to the best advantage of Unisys in supporting client requirements.
•Develop & implement solution prototypes and delivers solution demonstration.
•Supports business capture activities as a solution engineer in providing innovative and effective technical solutions.
•Authors whitepapers and presents in public events. Supports pre-sales customer meetings.
•Lead solution development and manage the lab environment for support customer demonstrations
•Collaborates with business development team to identify customer needs and new business opportunities. Supports pre-sales activities and leads technical proposal development.
•Provide Organizational Change Management (OCM) subject expertise to ensure successful implementation of proposed ITSM maturity roadmap.
•Lead Implementation of proposed ITSM roadmap to standup new ITSM capability, and mature in a risk adverse manner.


•Master's Degree & 15 years of experience
•Minimum TS clearance with SCI eligibility
•3+ years hands-on experience in developing ITSM analytics solutions.
•3+ years of solution development experience in standing up organizational level ITSM frameworks, including process development, technical solution development, and phased implementation.
•Experience in performing organization-level assessment of ITSM capabilitieis, to include process maturity, staff capability, and organizational readiness
•Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.
•Expert Knowledge of ITIL service management processes
•Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.
•Experience identifying potential design, performance, security, and support problems, including ability to identify technical risks/challenges and develop relevant mitigation strategies.
•Experience or knowledge on Cloud and DevOps technologies (such as AWS, Azure, OpenStack, VMWare, Ansible, etc.) preferred.
•Experience in leading team through ITSM capability implementation and maturity.
•Project planning and project management
•Ability to interface with team members at all levels, including business operations, finance, technology, and management.
•Experience working with US Federal Government customers;
•Excellent written and verbal communication skills
•Experience with developing in ServiceNow and Remedy envirionments
•Experience in applying artificial intelligence in end user support preferred
•Experience with Security Information and Event Management solution, such as Splunk preferred

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.

Req ID = 2018-4452