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Knowledge Manager in Fort Belvoir, VA at Unisys Federal Systems

Date Posted: 9/10/2018

Job Snapshot

Job Description

We are currently seeking a motivated, career and customer oriented Knowledge Manager to join our team in Ft. Belvoir, VA, to begin an exciting and challenging career with Unisys Federal Systems.

In this role you will:

  • Encourage employees and customers to share knowledge, ensuring they are aware of the knowledge management resources available
  • Manage, update, and maintain all Knowledge Articles within database
  • Review ticket information, to include resolution, ensuring knowledge articles contain correct and updated information
  • Provide basic reporting on knowledge usage, creation, and helpfulness
  • Attend internal and customer focus meetings
  • Participate in weekly status call meetings
Requirements

Position Requirements:

  • Bachelors degree in MIS, CS, English, or related degree with at least 5 years of technical writing and familiarity with service desks or equivalent
  • Must have, or be able to obtain within 60 days ITIL V3 Foundations
  • Familiarity with ITSM Remedy 8.1 a plus
  • Demonstrated ability to learn customer support processes and techniques
  • Excellent oral and written communication skills
  • Competency in MS Office Suite


Specific Job Requirements:

  • United States citizenship
  • Current Secret Security Clearance



About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#


Req ID = 2018-4562