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Senior IT Engineer – Infrastructure (VDI Engineer) in Reston, VA at Unisys Federal Systems

Date Posted: 1/2/2019

Job Snapshot

Job Description

We are currently seeking a motivated, career and customer service oriented Senior IT Engineer – Infrastructure (VDI Engineer) to join our team in Reston, VA to begin an exciting and challenging career with Unisys Federal Systems.


• Manage and troubleshoot Virtual Desktop infrastructure in the cloud
• Manage and administer user Personalization technology
• Implement patch management
• App Virtualization using VMware ThinApp, App Volumes
• Publish desktops and individual applications according to the department requirements in the organization
• Knowledge of change management process and experienced in planning and executing scheduled changes
• Closely work with AD, SQL, Network, Storage Team
• Ensure the logical and systematic conversion of customer requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
• Assist in establishing standards for information systems procedures
• Working with virtual technologies, Windows, O&M of these OSs
• Ability to provide Tier 3 support
• Support customers leveraging a diverse mixture of virtual desktop 'terminals' including thin clients, desktops, laptops, BYOD devices both inside and outside of customer locations, as well as tablets and smartphones.
• Monitor usage and performance, and troubleshoot server, software, and hardware issues
• Analyze outages and defective states, initiating and monitoring measures to remedy them
• Proactively respond and provide support to escalations from level 1 support teams
• Collaborate with partners across the VDI Workspace team on problem management, escalation and major incidents.
• Review and collaboratively create new run books for Level 2 team


• Bachelor's degree and 10 years overall experinece or equivalent

• Have occasional flexibility to work in shifts outside the normal regional business hours
• Minimum 5 years of experience supporting Windows desktop in a VDI environment
• Clear understanding of ITIL processes and procedures
• Strong customer service orientation
• Ability to effectively prioritize and execute tasks while under pressure
• MCSE/MCITP a plus
• Experience with Cloud services

• US Citizenship required

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.

Req ID = 2018-5156